Frequently Asked Questions
Everything you need to know about your Japam shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.
How do I determine my correct size?
Please refer to the 'Size Guide' button on each product page. Our garments generally follow standard international sizing, but we provide specific measurements for every fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna.
Where are Japam products manufactured?
Our collections are ethically produced in certified factories that prioritize fair labor practices and sustainable material sourcing to ensure the highest quality craftsmanship.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.